Grievance Process
I believe that all relationships have the potential for misunderstanding, disappointment, rupture and harm.
Creating safe-enough spaces is important to me.
So is accountability.
If you have concerns about my conduct, facilitation, professional boundaries, business practices, or an experience you've had within one of my offerings, I want you to know that there is a process for bringing those concerns forward.
While I cannot guarantee a specific outcome, I am committed to taking concerns seriously and engaging them with care, humility and integrity.
Because we center people of the global majority, grievances disguised as white supremacist tactics will not be tolerated. These resemble the following:
Claims of reverse racism/discrimination.
Colorism that is about accommodating lighter skinned individuals.
Ableism that is focused on including and making comfortable non-disabled people.
How To Share A Concern
If you would like to share feedback, raise a concern, or report harm, you may contact me at:
hello@checheluna.com
When possible, please include:
What happened
When it occurred
Any relevant context
What support, response, or outcome you are seeking (if known)
You do not need to have perfect language or a complete understanding of what happened in order to reach out.
If you do not feel comfortable reaching out to me directly, you can contact one of my accountability partners:
Kai Cheng Thom: kaichengthom@gmail.com
Captain Snowdon: liam@captainsnowdon.ca
What You Can Expect
When a grievance is received, I will:
Acknowledge receipt of your message
Review the information shared
Seek consultation, supervision, mentorship or additional support when appropriate
Consider the impact of my actions
Respond within 30 days
Accountability, Not Perfection
I believe ethical practice includes a willingness to listen, reflect, take responsibility for mistakes, and make changes when needed.
Not all conflicts are the result of misconduct. Not all harms can be repaired. Not all parties will agree on what accountability looks like.
Even so, I believe these conversations matter.
Community Care & Boundaries
I reserve the right to decline engagement that is abusive, threatening, discriminatory, or harassing.
I also recognize that people may need support, advocacy, accompaniment, or additional resources when navigating difficult experiences.
Where appropriate, I may invite trusted third-party consultation or mediation to support accountability processes.
A Living Practice
Accountability is not a destination.
It is an ongoing practice of listening, learning, repair, reflection and growth.
My hope is to contribute to a culture where honesty, consent, accountability and care are possible when harm occurs.
